Refund policy
Return & Refund Policy – Amore ABH
At Amore ABH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging, with all tags and labels attached, if applicable.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
2. How to Request a Return
To initiate a return, please contact our customer support team with your order number and the reason for your return.
Once your return request is approved, we will provide instructions on how and where to send your item.
Please do not send items back without contacting us first.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method, where applicable. Please allow additional time for your bank or payment provider to complete the transaction.
Shipping fees are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photos of the issue so we can help resolve the problem.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used, damaged, or altered after delivery.
- Personal-care or hygiene-sensitive products, where applicable.
- Customized or personalized products, where applicable.
- Final-sale items clearly marked as non-returnable, where permitted by law.
6. Exchanges
If you would like to exchange an item, please contact our customer support team within 14 days of receiving your order. Exchanges are subject to product availability and eligibility.
7. Return Shipping Costs
Customers may be responsible for return shipping costs for change-of-mind returns. If an item is damaged, defective, or incorrect due to an error on our part, please contact us for assistance with the return shipping arrangements.
8. Contact Us
If you have any questions about returns or refunds, please contact Amore ABH through our website's contact page or official customer support email.
Thank you for shopping with Amore ABH. We appreciate your trust and support!
Amore ABH – Your satisfaction matters to us.